Telephone Skills and Etiquette
Telephone Skills and Etiquette will assist with the following: Answer the telephone professionally and politely, adapting your voice to communicate clearly Portray a polite and friendly image Learning how to politely put someone on hold as well as transferring calls correctly and efficiently Taking thorough messages Dealing with difficult callers Using effective listening techniques Improved confidence
Personal Assistants, Secretaries, Receptionists and General office staff.
Sorry, we currently do not have any Telephone Skills and Etiquettes scheduled at this time. Please contact us to see if we can put one on the schedule for you.
1. Introduction to Telephone Communication
2. Customer Focus
3. Communicating on the telephone
4. Technology
5. Telephone Etiquette
6. Dealing with Difficult Callers
7. Incoming and Outgoing Telephone Calls
8. Taking Messagesurat
9. Practical Skills Application
Would you prefer to take a private Telephone Skills course with one of our certified trainers?
We offer Telephone Skills training:
From 1 to 100 delegates, On-site at your offices.
Group rates, Flexible dates, Customised courses & Ongoing support for Adobe Telephone Skills
Live, Online instructor-led Telephone Skills training. Flexible dates and times to suit. All taught in real time wherever you are to individuals or groups.
If you would like to see our Telephone Skills Testimonials, please either contact us directly or view our client list and their experiences with our company.
There are 2 courses on offer. A 1-day beginner and a 1-day advanced. Please read the course oulines above to determine which is best for you. We recommend taking the advanced course if you are knowledgable of at least 70% of the beginner course.
Wherever your office is located, we can come to you and deliver a private custom Telephone Skills course. The larger the group the bigger the discount. However we also offer Telephone Skills training for individuals, either at your corporate headquaters or your home.
For on-site courses, you will need to have a computer with Telephone Skills and MS Word and if there are 3 or more delegates, a projection system is required for our Telephone Skills instructor.
Currently we only offer Public Telephone Skills courses in the Johanensburg and Cape Town areas. We can however provide a private onsite course or of course an online Telephone Skills course is also available
If you are unable to attend a public Telephone Skills course, or simply prefer the convenience of an online course, these are regularly offered. For online Telephone Skills courses you will need Telephone Skills and MS Word, an insternet connection of 5MB/s or faster and a headset with a mic or use your laptop's built in mic and speakers. All Telephone Skills course materials are provided digitally. The course is of course, live and fully interactive with engaging teaching.
Telephone Skills users tend to use the product for specific purposes. We can tailor a course to meet your specific goals.
Telephone Skills is mostly a standalone application, with the majority of users converting MS word documents to a PDF and using Telephone Skills for building electronic forms. If you need assistance with layout and graphic design, you should look into Adobe InDesign.
Adobe frequently updates Actobat and we continue to teach earlier versions for those that have not upgraded
Our instructors have been using and teaching Telephone Skills for over 20 years. Whether you are a beginner or advanced we can assit you.
For our beginner courses there are no prerequisites however we do recommend a working knowledge of MS Word
All delegates receive digital materials which are the official Adobe training manuals. Our instructors may provide addtional training lessons and information especially for custom courses
Adobe is a global company based in the USA and Telephone Skills certification through Adobe is recognised worldwide. We can assist you obtaining certification. Taking our Telephone Skills courses is your first step to certification. Adobe have offered 2 certification levels. Adobe Certfied Expert (ACE) and Adobe Certified Associate (ACA). The ACE is a higher qualification which requires writing an online exam
Although Telephone Skills is widely used, very few users actually understand the full benefit and potential of Telephone Skills when it comes to electronic forms and distribution. Delegates who have taken our Telephone Skills courses now have the ability to better manages and streamline their document flow / process. You are welcome to contact them.
You can rely on the expertise of our instructors who have been teaching Telephone Skills courses for over 15 years. Our trainers are developers too. It’s essential to learn from professionals.
When you attend our courses, all delegates receive course materials, a certificate on completion and 3 months support from our certified instructors.
We guarantee your course and offer a full refund if you are not satisfied with your Telephone Skills training experience. Just let us know within the first 2 hours of your course.
