The Professional Receptionist
The Professional Receptionist / PA course will teach students on the following: - Adhere to business protocol and ethics - Portray a polite and friendly image - Portray yourself with more confidence and body language - Distinguish between Personal vs. Professional Life regarding Professional Image - Have a proper hairstyle, make-up and accessories - Distinguish between different dress codes as per occasion - Communicate at a comfortable level and interact with different cultures - Communication with comfort regarding cultural diversity and respect - Improve your listening skills in order to improve your communication skill - Be a better conversationalist - Answer the telephone professionally and politely, adapting your voice to communicate clearly - Learning how to politely put someone on hold as well as transferring calls correctly and efficiently -Taking thorough messages - Dealing with difficult callers - Using effective listening techniques - Improved confidence
PRO's, Personal Assistants, Secretaries, Receptionists
Sorry, we currently do not have any The Professional Receptionists scheduled at this time. Please contact us to see if we can put one on the schedule for you.
Day 1: Telephone skills & Etiquette
1. Introduction to Telephone Communication
2. Customer Focus
3. Communicating on the telephone
4. Technology
5. Telephone Aids
6. Telephone Etiquette
7. Dealing with Difficult Callers
8. Incoming and Outgoing Telephone Calls
9. Taking Messages
10. Practical Skills Application
Day 2: Business Etiquette & Protocol
1. Introduction to Business Etiquette & Protocol
2. Business Introductions
3. Ethics: Do's & Taboos
4. Protocol in the Business Sector
5. Forms of Address
6. Professional Image: Personal vs Professional Life
7. Guidelines for Business Dress Codes
8. Meeting Protocol
9. Cultural Contexting and Interactions
10. Cultural Guidelines - Gifts
11. Conversation
Would you prefer to take a private The Professional Receptionist course with one of our certified trainers?
We offer The Professional Receptionist training:
From 1 to 100 delegates, On-site at your offices.
Group rates, Flexible dates, Customised courses & Ongoing support for Adobe The Professional Receptionist
Live, Online instructor-led The Professional Receptionist training. Flexible dates and times to suit. All taught in real time wherever you are to individuals or groups.
If you would like to see our The Professional Receptionist Testimonials, please either contact us directly or view our client list and their experiences with our company.
If you are unemployed and looking for a office entry job, are presentable and enjoy working with people, this is a good course to help you get into the workplace. FOr those that receptionists you have had no formal training or have mostly been a telephone operator, this too would be a course to upskill
Wherever your office is located, we can come to you and deliver a private custom Professional Receptionist course. The larger the group the bigger the discount. However we also offer Professional Receptionist training for individuals, either at your corporate headquaters or your home.
Currently we only offer Public Professional Receptionist courses in the Johanensburg and Cape Town areas. We can however provide a private onsite course or of course an online Professional Receptionist course is also available
If you are unable to attend a public Professional Receptionist course, or simply prefer the convenience of an online course, these are regularly offered. For online Professional Receptionist courses you will need Professional Receptionist and MS Word, an insternet connection of 5MB/s or faster and a headset with a mic or use your laptop's built in mic and speakers. All Professional Receptionist course materials are provided digitally. The course is of course, live and fully interactive with engaging teaching.
The Professional Receptionist course can be tailored to suit your specific job requirements.
Professional Receptionists generally work their way up coorporate ladder to more responsible and managerial roles. We recommend taking additional course in MS Office to improve general software skills as well as a time managment course or perhaps managerial or sales training.
Regardless of the size of your organisation, we can assist you
Our facilitators have been teaching Professional Receptionist for over 20 years. We can help.
All applicants need to have good communication, writing and reading skills
All delegates receive digital materials. Our instructors may provide addtional training lessons and information especially for custom courses
Currently this course is offered as a credit bearing course in Midrand, Cape Town and online. Services SETA 12611: US13928 NQF3, Credits: 4, and US7790 NQF 3, Credits: 3, US110021 NQF 4, Credits: 6
We have taught the Professional Receptionist course all across South Africa and can put you in touch with some of our clients.
You can rely on the expertise of our instructors who have been teaching The Professional Receptionist courses for over 15 years. Our trainers are developers too. It’s essential to learn from professionals.
When you attend our courses, all delegates receive course materials, a certificate on completion and 3 months support from our certified instructors.
We guarantee your course and offer a full refund if you are not satisfied with your The Professional Receptionist training experience. Just let us know within the first 2 hours of your course.
